FAQs

We apologize but at this time we do not ship International orders.

Is Truo'fles Cosmetics makeup products Hypoallergenic for people with sensitive skin?

No. Currently at this time Truo'fles Cosmetics does Not carry Hypoallergenic makeup products.

How often does Truo'fles introduce New Products?

Truo'fles is a new company that started with a small Collection of products. We will continue to build on to each of our makeup Collections.
 
Tracking Your Order Questions

How to Track Your Orders

Once you have checked out your items and you have completed your order, you will immediately receive a tracking number.

Once your order has been shipped, then you will be able to track your order. By keeping your order number will allow you to ask questions about your order if necessary at weborders@truoflescosmetics.com.

Shipping Questions

Can my order be shipped to a different location other than my billing address?

Yes. Please just fill in the address where you want the order to be shipped. This will be in the checkout area. 

Satisfaction Guarantee

At Truo’fles Cosmetics, we stand behind our products 100% and we know you will enjoy our products. If for some reason you are not satisfied with a product you have received, we will be more than happy to replace it with another product or receive your money back in full.

For Refunds you have 30 days from your shipment date to return merchandise that you are not satisfied with.          
We will notify you by email to let you know when your refund has been processed.